#5 signs losing deal Tag

The Beginning The conversation with your contact, Ted, begins like this: “We appreciate all the time you spent with us explaining your product and answering our questions—and you did a great job—but we regret to inform you that we selected another supplier.” The call opens with a compliment. You did a great job. You built rapport with the evaluation team. You answered their questions thoroughly and conducted yourself professionally. For a moment, it feels reassuring—almost validating. Then comes the gut punch. They chose another solution. Shock sets in. Disbelief follows. You weren’t expecting this. You thought things were going well. How did you not see this...