Micromanaging of Salespeople is Not a Good Strategy
Years ago, as an accountant, I reported to a manager named Bob. One day, I excused myself and went to the restroom, and when I returned, Bob said, “Steve, you took too long.” My response was, “What?” Then he said, “You took 8 minutes. I can go to the bathroom and back in 4 minutes.” I responded, “Good for you.” The conversation was very insulting and degrading. Should I hurry my time in the restroom to keep my manager happy? Did the 4 minutes matter? What about proper hygiene? There were other similar incidents where Bob watched over me every...